I bought a tenor sax that was shipped from Romania via their postal service. USPS Tracking shows:
April 28, 2017, 8:10 am Processed Through Facility ISC NEW YORK NY(USPS)
A week later, no horn, and it still showed the same thing, so I called the US Postal Service to see if they could give me more information.
(That process was interesting - I worked through the voicemail system, requested to talk to an agent, and they have a system where they will call you back when someone is available, which worked, and the agent was very friendly and knowledgeable.)
They told me that the horn is in customs in the US in NY, and the only way to find out what is going on is for the sender to do an "international inquiry" through their postal service. The USPS cannot do this, even though the horn is in the US. One thing the inquiry does is re-create the original shipping label. They said that often just the act of doing an international inquiry will result in the package being released for shipment, or it will trigger a communication from customs of what more they might need.
Has anyone else run into this situation?