I ordered a mark VI sax neck from this website and I am having trouble with the owner, Philip Cheek. I paid with paypal for goods and he said my name didn't show on the payment so he refunded my money and would only accept paypal friends and family. This was through a website so I felt secure enough in this to proceed. I paid for the tracking (which I falsely assumed meant insured) but the package was lost in the mail. Because I went with friends and family I wasn't covered for the transaction so I basically was screwed as a consumer.
I filed out missing package claims with usps and spoke to consumer affairs but that didn't accomplish anything. The package ended up showing back to the sender, Philip Cheek of secondhandsaxes. He emailed me a picture of the box and I discovered he wrote the address wrong, incorrect zip code. I provided the correct address, he just made a mistake. He said he was going to resend the package with no tracking and no insurance free of cost but I asked him not to. I did not want to go through the same process again and risk losing the neck again.
He called me and hung up on me when I wasn't OK with his option. He refunded me 75% off the purchase price and I really feel like he is taking advantage of me in this situation. I paid him, twice in fact! I used the method of payment he specifically asked for and provided the correct address. He made a mistake and still made a nice chunk of change off me. I basically paid him to send a neck to himself...
I will say that I am happy to get anything at this point. He was very rude, told me that I was ungrateful and also told me to f#*k off in his last email. When he said he was going to ship the neck back with no tracking or insurance I really thought he was just going to keep it and say he shipped it.
I have had the best of luck buying used gear from members of the community and especially ones I've met within this forum. I just wanted to share my experience so people would know to cover their bases and proceed with caution around this seller and website.