Had a bad experience with secondhandsaxes http://secondhandsaxes.com.au/
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  1. #1
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    Default Had a bad experience with secondhandsaxes http://secondhandsaxes.com.au/

    I ordered a mark VI sax neck from this website and I am having trouble with the owner, Philip Cheek. I paid with paypal for goods and he said my name didn't show on the payment so he refunded my money and would only accept paypal friends and family. This was through a website so I felt secure enough in this to proceed. I paid for the tracking (which I falsely assumed meant insured) but the package was lost in the mail. Because I went with friends and family I wasn't covered for the transaction so I basically was screwed as a consumer.

    I filed out missing package claims with usps and spoke to consumer affairs but that didn't accomplish anything. The package ended up showing back to the sender, Philip Cheek of secondhandsaxes. He emailed me a picture of the box and I discovered he wrote the address wrong, incorrect zip code. I provided the correct address, he just made a mistake. He said he was going to resend the package with no tracking and no insurance free of cost but I asked him not to. I did not want to go through the same process again and risk losing the neck again.

    He called me and hung up on me when I wasn't OK with his option. He refunded me 75% off the purchase price and I really feel like he is taking advantage of me in this situation. I paid him, twice in fact! I used the method of payment he specifically asked for and provided the correct address. He made a mistake and still made a nice chunk of change off me. I basically paid him to send a neck to himself...

    I will say that I am happy to get anything at this point. He was very rude, told me that I was ungrateful and also told me to f#*k off in his last email. When he said he was going to ship the neck back with no tracking or insurance I really thought he was just going to keep it and say he shipped it.

    I have had the best of luck buying used gear from members of the community and especially ones I've met within this forum. I just wanted to share my experience so people would know to cover their bases and proceed with caution around this seller and website.

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    Default Re: Had a bad experience with secondhandsaxes http://secondhandsaxes.com.au/

    well,i could go on and on about someone being so ungrateful....
    i did have one digit wrong on the zipcode,but it still got to raliegh and got sent back to me....
    i said i would post it back for free...
    he said no,so i took a 10% re-stock fee and the postage it cost me to post....
    so,its a lesson for you and everyone else,we can't be held responsible for postal problems....


    philip
    Last edited by SAXISMYAXE; 02-10-2017 at 03:34 PM.
    philip from down-under
    secondhandsaxes.com.au

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    Default Re: Had a bad experience with secondhandsaxes http://secondhandsaxes.com.au/

    Quote Originally Posted by Secondhandsaxes View Post
    well,i could go on and on about someone being so ungrateful....
    i did have one digit wrong on the zipcode,but it still got to raliegh and got sent back to me....
    i said i would post it back for free...
    he said no,so i took a 10% re-stock fee and the postage it cost me to post....
    so,its a lesson for you and everyone else,we can't be held responsible for postal problems....


    philip
    I hate to get involved but you are responsible because you (not the customer) put in the wrong zip code. No way to do business.
    Last edited by SAXISMYAXE; 02-10-2017 at 03:34 PM.

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    Forum Contributor 2014 Pete Thomas's Avatar
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    Default Re: Had a bad experience with secondhandsaxes http://secondhandsaxes.com.au/

    Quote Originally Posted by Saxy Hank View Post
    I hate to get involved but you are responsible because you (not the customer) put in the wrong zip code. No way to do business.
    Obviously that was a mistake, but didn't he offer to rectify it? Who hasn't made a mistake?

    EDIT: Another mistake of course is to use Friends & Family for a business transaction.
    TamingTheSaxophone.com & PPT Mouthpieces
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    Default Re: Had a bad experience with secondhandsaxes http://secondhandsaxes.com.au/

    Quote Originally Posted by Pete Thomas View Post
    Obviously that was a mistake, but didn't he offer to rectify it? Who hasn't made a mistake?

    EDIT: Another mistake of course is to use Friends & Family for a business transaction.
    Yeah, but it should've been free of cost with tracking and insurance provided for free since it was the sellers mistake to begin with. If that's true that was the option, I can absolutely see why the OP didn't want to take that option.

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    Forum Contributor 2014 Pete Thomas's Avatar
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    Default Re: Had a bad experience with secondhandsaxes http://secondhandsaxes.com.au/

    Quote Originally Posted by jambsspiii View Post
    Yeah, but it should've been free of cost with tracking and insurance provided
    Not necessarily. Any seller is entitled to send without insurance and tracking as long as they take responsibility.

    I ship stuff all the time and don't insure it. It is my choice to not insure. If the item is lost or damaged then I pay for it, no problem. I do this because in my experience it's better in the long run. It's cheaper to not insure and cover the costs of losses yourself, especially given the amount of time and effort it can take to make a claim.
    TamingTheSaxophone.com & PPT Mouthpieces
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    Default Re: Had a bad experience with secondhandsaxes http://secondhandsaxes.com.au/

    Quote Originally Posted by Pete Thomas View Post
    Obviously that was a mistake, but didn't he offer to rectify it? Who hasn't made a mistake?

    EDIT: Another mistake of course is to use Friends & Family for a business transaction.
    Compounding the first mistake with a blatant "in your face" post is bad business etiquette. I can imagine how pleasant he must be in person.

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    Default Re: Had a bad experience with secondhandsaxes http://secondhandsaxes.com.au/

    I get the feeling that, if the OP is true, this is not a seller who would be so up front and honest, Pete.
    If you think hiring a good tech is expensive, try hiring a cheap one.

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    Default Re: Had a bad experience with secondhandsaxes http://secondhandsaxes.com.au/

    If I put myself in this scenario I have sympathy for the buyer. Getting the address wrong means the seller should do everything he can to get the goods to the buyer. For me I only use F&F if they actually are F&F or a very trusted seller. Offer to split the fee or just pay it for peace of mind. I've had to resort to PP to get my money back a couple of times recently and I would have been screwed if Id used F&F. To be fair though buyers have offered me F&F and I've accepted ..I'm honest though( !)

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    Default Re: Had a bad experience with secondhandsaxes http://secondhandsaxes.com.au/

    Quote Originally Posted by Pete Thomas View Post
    EDIT: Another mistake of course is to use Friends & Family for a business transaction.
    What do you recommend doing when the seller insists on Friends and Family? We have vendors here who operate that way. (I don't mean players selling a horn or mouthpiece every once in a while, but rather full-time dealers.) Avoid those vendors?

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    Default Re: Had a bad experience with secondhandsaxes http://secondhandsaxes.com.au/

    Quote Originally Posted by LostConn View Post
    What do you recommend doing when the seller insists on Friends and Family? We have vendors here who operate that way. (I don't mean players selling a horn or mouthpiece every once in a while, but rather full-time dealers.) Avoid those vendors?
    I think that is an individual choice people can make for themselves.

    I can't imagine why a full time dealer would survive long using F & F, they would probably get their account closed. When I sell I offer Paypal but I prefer to use CC processing via Stripe - it's way cheaper.

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    Default Re: Had a bad experience with secondhandsaxes http://secondhandsaxes.com.au/

    Another flipper to be avoided. Especially one overseas. Another set of problems with inadequate shipping and trying to avoid customs and dealers fees.
    I prefer to deal only with individuals on here. I've never had a problem with fellow members that seem much more interested in a community feeling.
    Take your attitude and junk with you and go somewhere else.

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    Default Re: Had a bad experience with secondhandsaxes http://secondhandsaxes.com.au/

    I also do not think the restocking fee was warranted. I always thought those were reserved for the situation where the buyer received the goods, and then decided he didn't want it and returned it. This was not the case. This just looks like a way to get extra money from the buyer because of an unpleasant interaction with the buyer.

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    Default Re: Had a bad experience with secondhandsaxes http://secondhandsaxes.com.au/

    Quote Originally Posted by LostConn View Post
    What do you recommend doing when the seller insists on Friends and Family? We have vendors here who operate that way. (I don't mean players selling a horn or mouthpiece every once in a while, but rather full-time dealers.) Avoid those vendors?
    I would ask if they would accept standard payment if you were to add 3% to offset the fee. If they have a problem with that, then there's something wrong IMO.
    "Can't never could."

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    Forum Contributor 2014 Pete Thomas's Avatar
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    Default Re: Had a bad experience with secondhandsaxes http://secondhandsaxes.com.au/

    Quote Originally Posted by mijderf View Post
    I also do not think the restocking fee was warranted. I always thought those were reserved for the situation where the buyer received the goods, and then decided he didn't want it and returned it. This was not the case. This just looks like a way to get extra money from the buyer because of an unpleasant interaction with the buyer.
    But take out all the other stuff for now and consider this (and I'm not taking any sides, just trying to see both).

    Seller makes a mistake, gets package back, offers to send it out again but buyer then changes their mind and say they don't want it. In that case the (if) the restocking fee is part of the T & C then it's absolutely fair.

    However the seller should remain professional and polite at all times if they want to remain in business...

    But it's hard to say as I think we are getting different stories. Buyer says 75% was refunded, Seller says shipping plus 10% was taken as re-stocking fee. They may add up to the same but it would be useful to know which of those is correct.

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    Default Re: Had a bad experience with secondhandsaxes http://secondhandsaxes.com.au/

    OP didn't say he didn't want it, though. He just didn't want it without insurance or tracking information. He didn't just change his mind on the entire transaction as-is. The seller changed the terms, THEN OP said no because of that.
    If you think hiring a good tech is expensive, try hiring a cheap one.

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    Forum Contributor 2014 Pete Thomas's Avatar
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    Default Re: Had a bad experience with secondhandsaxes http://secondhandsaxes.com.au/

    Quote Originally Posted by Operator View Post
    OP didn't say he didn't want it, though. He just didn't want it without insurance or tracking information.
    I don't see the relevance of that, that is the seller's choice - see my post above.

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    Default Re: Had a bad experience with secondhandsaxes http://secondhandsaxes.com.au/

    Are you referring to when you said you'd pay for the item if it got lost? That's excellent for you, but you aren't the seller. We don't know if this seller would do the same. I said that already.
    If you think hiring a good tech is expensive, try hiring a cheap one.

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    Default Re: Had a bad experience with secondhandsaxes http://secondhandsaxes.com.au/

    Quote Originally Posted by Operator View Post
    Are you referring to when you said you'd pay for the item if it got lost? That's excellent for you, but you aren't the seller. We don't know if this seller would do the same. I said that already.
    They wouldn't stay in business long if they didn't. If you don't trust a seller, why trust them to actually insure it just because they say they will? It makes no difference, either you trust them or you don't

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    Default Re: Had a bad experience with secondhandsaxes http://secondhandsaxes.com.au/

    OP says he bought an item at X price, and paid it. Seller sends it out. Package is returned due to seller error in writing the address. Seller asks to change the original terms of the sale. Buyer declines the changes because that is not what he paid for. Seller refunds either 75% or 90% of the purchase price. That's unfair.

    The seller made the error, the buyer did not want to change the original terms and should not be subject to a restocking fee of any kind because of the seller's error. The original contract was not fulfilled because of the vendor's error. The seller charged the buyer a portion of the contracted price for a product not received and services not rendered under the original contract, by no fault of the buyer.

    Additionally, the seller posted in this thread and said "we can't be held responsible for postal problems." This is correct. However, this was not a postal problem. The seller willingly admitted he wrote the address incorrectly. This is a seller problem.
    If you think hiring a good tech is expensive, try hiring a cheap one.

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