WARNING: Lance Burton At MartinMods Will Not Finish Or Return Our Saxophones - Page 5

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  1. #81
    SOTW Contributor 2011 jbtsax's Avatar
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    Default Re: WARNING: Lance Burton At MartinMods Will Not Finish Or Return Our Saxophones

    Quote Originally Posted by milandro View Post
    Even poor commercial acumen can be made up by goodwill and readiness to make up for mistakes. Anybody can be making mistakes in good faith but if a professional starts making silly excuses then a customer will be right to think that there might have been no good faith to start with.
    I believe this is true that anyone of us can underestimate the difficulty of a repair, or the time and cost it will take to accomplish. There are other variables too such as illness, personal and financial difficulties, and competing demands on our time that can effect our ability to follow through and return work on the date promised.

    What seems to separate those tradesmen in these circumstances that can happen to anyone, even those with good intentions, is that some people are honest and upfront with the customer right from the beginning. They honestly describe the situation, tell how they are working to make it right, and communicate with the customer honestly and openly throughout the process.

    Then there are those who make untrue statements, false claims, bogus excuses, and give evasive answers to questions or no answers at all. These folks get huffed up and indignant if anyone suggests they have done something wrong, and blame everyone but themselves.

    It is a matter of honesty versus dishonesty and ethical versus unethical. It is not what happens that separates the two types of individuals, but how each chooses to deal with the situation. Trust, once lost, is gone forever in the business world, at least as far as I am concerned.

    Quote Originally Posted by milandro View Post
    The most prized possessions of any man are his word , honour and reputation, if one fails to stand by his word one could rightly loose the other two.
    Well spoken.

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  3. #82
    Distinguished SOTW Member/Forum Contributor 2009 MyMartinTenor's Avatar
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    Default Re: WARNING: Lance Burton At MartinMods Will Not Finish Or Return Our Saxophones

    I'm frustrated by this situation too, but urge caution -- references to drug use or alcohol use or meth or the like are probably to be avoided unless you have some real proof. Saying someone has poor customer service is one thing. Once you get into even suggestions of character flaws/drug use / etc, its best to tread very lightly. Just trying to help.

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    Default Re: WARNING: Lance Burton At MartinMods Will Not Finish Or Return Our Saxophones

    Quote Originally Posted by MyMartinTenor View Post
    I'm frustrated by this situation too, but urge caution -- references to drug use or alcohol use or meth or the like are probably to be avoided unless you have some real proof. Saying someone has poor customer service is one thing. Once you get into even suggestions of character flaws/drug use / etc, its best to tread very lightly. Just trying to help.
    I agree people ought to lay off the drug/alcohol references, even in jest, and focus on the main issue at hand, getting people their horns back.
    FS: Many Alto Saxophone Mouthpieces


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  6. #84
    Distinguished SOTW Member buddy lee's Avatar
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    Default Re: WARNING: Lance Burton At MartinMods Will Not Finish Or Return Our Saxophones

    The silence is absolutely deafening from MartinMods today so far =(
    "Can't never could."

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    Default Re: WARNING: Lance Burton At MartinMods Will Not Finish Or Return Our Saxophones

    Quote Originally Posted by MartinMods View Post
    I posted that reply to Enviroguy specifically, obviously. It was not intended to satisfy anyone else.
    I dont know Lance and have never done business with him but from the outside looking in, that quote sounds like "OK I'm working on your horn Enviroguy, and for the rest I'm not telling". That doesn't make me feel good.
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  8. #86
    Administrator Emerita kcp's Avatar
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    Exclamation Admin Note

    The forum staff allowed this thread to take place in order to enable the victims to come forward and state their experience and, hopefully, provide Lance the opportunity to make things right – We allow this discussion to go on as long as it remain civil. I’m afraid that allegations to drug/alcohol abuse and/or other similar personal judgment are not really helping to maintain a climate that’s suitable for discussion or problem resolution oriented.

    Thank you for your understanding.
    Kim
    Administrator Emerita

  9. #87
    Distinguished SOTW Member Sebastian's Avatar
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    Default Re: WARNING: Lance Burton At MartinMods Will Not Finish Or Return Our Saxophones

    In an effort to be fair to Lance, I know this hasn't been easy and I'm guessing he is trying just to get by and get this all off his bench. It's not easy to do this, something I learned in a very real way when I came to work for Ted Klum. I have worked with him until the sun has come up on more than one occasion to get a large order out. Before that he was doing everything virtually by himself with no regular full-time help. I can respect that what Lance is trying to achieve is a high level of craftsmanship. I have no doubt of that.
    However, I haven't asked for a refund or threatened legal action, I just want my horn with all it's parts mailed to me. I've even offered to pay for that.

    These two things must be reconciled: what is trying to be accomplished is very very complex and required much time and skill and money, and I need my horn back.

    I am sure that when all of this is said and done, Lance will go ahead to just sell horns as conversions at a reasonable price and have much better success, which I wish him.

  10. #88
    Forum Contributor 2014 meth's Avatar
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    Default Re: WARNING: Lance Burton At MartinMods Will Not Finish Or Return Our Saxophones

    Quote Originally Posted by MyMartinTenor View Post
    references to drug use or alcohol use or meth or the like are probably to be avoided unless you have some real proof.
    Please don't use me.

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    Default Re: WARNING: Lance Burton At MartinMods Will Not Finish Or Return Our Saxophones

    This is Connhunter's thread so I will reply to him here.

    Connhunter, we no longer have any business with one another. The new owner of the saxophone in question (as regards you) and I have been in contact. He stated that he was confident everything would turn out fine for him as am I.

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    Default Re: WARNING: Lance Burton At MartinMods Will Not Finish Or Return Our Saxophones

    Quote Originally Posted by SAXISMYAXE View Post
    Even if one or two approved your HIGHLY experimental modifications such as the one described here, not all of them commissioned or elected to have such radical work done. I know that more than a few simply wanted a few keys modified, yet their horns have been MIA for well over a year as well. We aren't talking rocket science, or at least the customers weren't anticipating such complexity when they commissioned the work.
    If you think that a vintage horn/Mk6 conversion, with/without low a conversion, or even just a complete LH table key mod with original, handmade keys isn't the equivalent of rocket science, then you haven't done one yourself. I don't see anyone doing them. Using prefab keys doesn't count. That said, as every client knows, non of us anticipated the complexity nor the time that would be involved. It's a new product and a new process. I'm doing everything I can to meet all obligations.

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    Default Re: WARNING: Lance Burton At MartinMods Will Not Finish Or Return Our Saxophones

    I know this might be ganging up and I'm sorry (this just seems very obvious to me), but if my horn was missing in action for over a year I would be like "Why is this guy posting on SOTW....Why isn't he working on my horn RIGHT NOW, THIS MINUTE, instead of sitting in front of the computer???

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    Default Re: WARNING: Lance Burton At MartinMods Will Not Finish Or Return Our Saxophones

    Well. Good heavens. Firstly, well done Mike,you have kept this thread grounded. Milandro, as always excellent. Great quote. Lance, i dont know you man. My comment " these f***** " was foolish. I can say this. If you have got a problem. Please please come clean. I dont know if you have or have not...no implication nor offence intended. I am going on gut feeling. IF.....you have. Its time man. Please....adrian

  15. #93
    Forum Contributor 2011 clwomack's Avatar
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    Default Re: WARNING: Lance Burton At MartinMods Will Not Finish Or Return Our Saxophones

    Quote Originally Posted by meth View Post
    Please don't use me.
    Sorry, didnt mean to take your name in vain. LOL. I see its been deleted and thats probably good. But, for the record, I was speaking about my own experiences and observations, not trying to imply anything else.

  16. #94
    SOTW Administrator hakukani's Avatar
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    Default Admin note:

    I'm reopening this thread, but please, think BEFORE you post.
    Sound guy theory of relativity: E=mc^2 (+or- 3dB)
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    Default Re: Admin note:

    Quote Originally Posted by hakukani View Post
    I'm reopening this thread, but please, think BEFORE you post.
    This is a bunch of sax players posting here asking them to think first may be stretching expectations a tad. How about just don't post off key?

  18. #96
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    Default Re: WARNING: Lance Burton At MartinMods Will Not Finish Or Return Our Saxophones

    Quote Originally Posted by MartinMods View Post
    ... I'm doing everything I can to meet all obligations.
    And that includes immediately returning horns in whatever their current condition to every owner who has requested/insisted you do this?
    FS: Many Alto Saxophone Mouthpieces


    Q: After all these years, what do you practice?
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  19. #97
    Indistinguishable Resident Buescher Bigot and Forum Contributor 2010-2017 maddenma's Avatar
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    Default Re: WARNING: Lance Burton At MartinMods Will Not Finish Or Return Our Saxophones

    Quote Originally Posted by CONN-hunter View Post
    maddenma... would you have sent your bari to him, you'd be now joining us here as complainer.
    Well, no, actually. The horn he supplied a custom pants guard to has actually been out for restoration for 9 months in the hands of a couple other well-respected techs on this site.

    I have 2 other baris, not to mention a small gaggle of other horns, so it was understood from go that I'd prefer things were done carefully over quickly. Given the amount of work that was going to be required to restore this old girl, I knew it would take a back seat to more pressing tactical problems that kept the lights on for the tech.

    Lance met my need and in a timely manner, as did 2 of the other 3 people that have been working on my project bari. I'm not expecting this horn back before a year is up, so perhaps it's possible the issue here is expectations that weren't properly communicated bilaterally, rather than the vitriol that's going on.
    1926 Buescher Model 122 True Tone Series III Gold Plated Soprano
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    Default Re: WARNING: Lance Burton At MartinMods Will Not Finish Or Return Our Saxophones

    Deleted by me.

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    Default Re: WARNING: Lance Burton At MartinMods Will Not Finish Or Return Our Saxophones

    Connhunter, we no longer have any business with one another. The new owner of the saxophone in question (as regards you) and I have been in contact. He stated that he was confident everything would turn out fine for him as am I.
    This isn't really my fight, but to me this seems kinda sketchy. I think Connhunter atleast has a right to know what is going on. Have you proven that this is the case? If so I retract my comment.
    "By seven o'clock the orchestra has arrived---no thin five piece affair but a pit full of oboes and trombones and saxophones and viols and cornets and piccolos and low and high drums." - F. Scott Fitzgerald ; The Great Gatsby

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    Indistinguishable Resident Buescher Bigot and Forum Contributor 2010-2017 maddenma's Avatar
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    Default Re: WARNING: Lance Burton At MartinMods Will Not Finish Or Return Our Saxophones

    Quote Originally Posted by Kontra View Post
    This isn't really my fight, but to me this seems kinda sketchy. I think Connhunter atleast has a right to know what is going on. Have you proven that this is the case? If so I retract my comment.
    From the thread, it seems to me that Conn-hunter, for better or for worse, doesn't have a financial interest in this instrument any more, and hasn't for quite some time. Not intending to address anyone elses grievences, but Conn-hunter has NO RIGHTS regarding the status of an instrument he no longer owns, and while I'm expecting to take a little flack for this, he doesn't seem to have had any business opening this thread to begin with.
    1926 Buescher Model 122 True Tone Series III Gold Plated Soprano
    1926 Buescher Model 120 True Tone Series III Silver Plated Straight Alto

    1936 Buescher Model 139 Custom Built Bare Brass Baritone
    1938 Buescher Model 127 Aristocrat (Art Deco) Tenor

    1938 Buescher Model 139 Aristocrat Gold Plated Baritone (some day)
    1947 Buescher Model B-11 400 (Top Hat & Cane) Bare Brass Tenor
    1949 Buescher Model B-7 400 (Top Hat & Cane) Silver Plated Alto
    1949 Buescher Model 140 Aristocrat (Big B) Alto
    1949 Buescher Model 156 Aristocrat (Big B) Gold Plated Tenor
    1970-something Yamaha Model YBS-61 Baritone
    2015 Vibrato A1S III Plastic Alto

    Morgan, Ishimori, Strathon, and Theo Wanna Mouthpieces.





    Nothing works so well in gathering information as a display of ignorance. I learn something new every day.


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