Could anyone help me? I'm from Tokyo, Japan.
I ordered a Leblanc alto clarinet from music-oldtimer.com on internet in Sep. 2009.
Paid $1165 via bank transfer and what I received on Oct. 21 was... a very musty Leblanc
alto and completely different from the pics.
From Oct. 22, I had contacted them some times that they sent me a wrong horn
so exchange to a right one or full-refund. But they wrote me that the horn was right
and if I don't like it, just return it for refund.
They wrote me Return Merchandise Authorization (RMA) number on Oct. 25,
Spent few days to pack it, I returned it on Oct. 30 and they received it on Nov. 3.
They wrote me on Nov. 6 that I missed the 5 day return deadline and
send money to re-send the wrong horn. What's a silly!
They have their return policy:
"We guarantee all our items to be as described and 100% customer satisfaction guaranteed."
But the item was so far from as described and... customer satisfaction? what is that?
I had written them several times for full refund includes all the shipping cost
but only they sent me was a "REMINDER to send money" on Nov 21.
Could anyone tell me if they are a reliable dealer and... what I can do?