brancher strap -whose anatomy??

[sjabariiii]

I got a brancher strap from saxforte (large, anatomical model). They must have used a hunchback or a yeti or something for a model, because there's no way this thing could ever fit comfortably around my neck. The angle is all wrong so that all the pressure is along the top of the strap and it digs into my neck!

pity, it is a nice piece of work otherwise.

[Morry]

It is a strange curve, but I think it will break in. I'm thinking about steaming mine to soften it up and then wear it with the sax on for a while to shape it.

[sjabariiii]

I'm thinking of exchanging for the classic model. But if this one is designed so poorly comfort-wise I'm not expecting much.

[Steve on the web]

Well. I find it fairly acceptable if it's used upside down. I'm quite curious whether the designer has ever noticed he's having a buffalo hump... :twisted:

[CurvedBone]

I fully agree. The Brancher is designed poorly and it centers it's weight exactly the same way for me - at the top of my neck. Are you sure Saxforte will let you exchange? I don't believe they will, though, they certainly should. I know they will not ever exchange horns - you buy it, you're stuck with it, no exceptions.

[Dr_sax]

I bought a Cebulla Strap today and must say this thing is very comfortable. I got the large model. I works perfect for tenor and alto. It has a strong locking plastic hook and the neck-piece is made of fine leather. Cost me 29,-€. More info also in english: http://www.cebulla-saxstrap.de/
The piece to adjust isn´t made of plastic like the pictures on the site show- mine is made of a thick piece of metal. I think this thing will never break 8)

[saxforte]

We're always surprised when a post about us appears here and when the author has not contacted us with a question or an issue first. Makes us wonder what the purpose of the post is. If it's a solution you're after, you'll find us incredibly reasonable to deal with.

Mathew Aaron
http://www.saxforte.com

[CurvedBone]

I replied to this exact Saxforte response in a separate post just a moment ago. Does Saxforte contend that their exchange policy differs from my assertion? If so, it certainly doesn't read that way on your website. No matter, the real issue is the strap which I, and others feel to be very poorly designed. One should think twice before spending a considerable amount of money for any musical product that they haven't had a chance to try first. However, if they elect to do so, they should certainly buy from someone who will allow a trial period.

[saxforte]

Dear CurvedBone,

I have only contended that:
a) we are reasonable, when approached
b) we were never approached by you with an issue

Spreading ill-will over a forum is not the best way to solve a problem.
Which leads us to a speculation we made yesterday.... if you are not after a solution, as it appears you aren't, then you seem only to be interested in damaging our business.

And our post is intended to underline this apparent behavior.

Mathew Aaron
saxforte.com

[Dr G]

Wow! I just read and re-read the posts and see NOTHING deprecating about Saxforte. The whole thread - the original post and all the following replies - seem to me (a disinterested bystander in this instance) to focus on the neckstrap. I guess if you are also the manufacturer, you might have cause for concern. Do you make the Brancher (brand) strap?

[saxforte]

Dr. G,

Comments were made that do not fairly or accurately represent how we conduct our business.

We sell very large numbers of saxforte neck straps by Brancher (the manufacturer). Occasionally we receive inquiries from customers who do not find one to their liking. We have never refused to work with a customer with an issue on a strap.

It's true that our business model is different. We prefer to provide actual expertise and counsel to prospective purchasers, even on straps, to help ensure satisfaction. This works better for everyone than the guess-and-return methodology promoted by retailers with little expertise or interest in customer service.

Call us old fashioned. We like delivering satisfaction. And that's why posts which characterize us differently are so objectionable to us.

Regards,

Mathew Aaron

[Carl H.]

Saxforte,
Could you specifically address what it is that has been presented here which is not a fair representation of your business practise?

Carl H. (a disinterested party with a desire for accurate information.)

[Dr G]

Comments were made that do not fairly or accurately represent how we conduct our business.


Let's see... The original poster said the strap did not fit well but it was well made. Then, in the third post of this thread, mentioned that they might exchange it but wondered about the fit of the other model.

Where were you getting badmouthed in that?

If it matters at all, I am more concerned about your responses of getting a bad rap (when there is no evidence of it here) than I am about whether Brancher straps are worth my interest. If this is a sample of how quick you are to take affront, I will probably think twice before looking to you for doing business.

This strikes me as very similar to the kind of exchanges witnessed in SotW in the past by Gary Sugal and others. It just seems like gathering bad karma...

[saxforte]

My post of 2/26 is a complete and accurate treatment of the issue.
I do not wish to spin this up any further than it has and I do not have more detailed information to add.

Regards
Mathew Aaron

[Dr G]

Does the word "paranoid" have any significance here? :lol: